One of the most important tasks of a manager is to eliminate his people's excuses for failure. ~ Robert Townsend ~
The difference between explanations and excuses is credibility. How do you gain credibility? By focusing on what you can do as opposed to what you can't do. Never point fingers. Loose the blame game. Take ownership. Always renegotiate. Find a new path. Ask questions. Trust. Try. Coach. Turn frustrations into motivation. Stay positive. Don't complain. Find humor. Make commitments instead of promises. Read the definition of credibility and live up to it, so you can teach others how to do the same.
1. Close your eyes
2. Breathe
3. Empty your mind
4. As thoughts come in, acknowledge and whisk them away
5. Focus on your breathing
6. Think about the affirmation:
I build credibility in myself and others.
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