Give the Gift of Listening

The most precious gift we can offer anyone is our attention.  ~Thich Nhat Hanh ~

Listen to encourage others.  One of the most common reasons people leave organizations is because they feel they don't matter and their opinions aren't heard - they just don't feel as if leaders listen to what they have to say.  Being a good listener is the most important trait of a great leader and listening it one of the most important skills as a leader.  Putting it into practice is essential and difficult. 

When you are under stress, you feel the need to control.  When you are listening you are not in the drivers seat, rather the person talking is controlling the conversation.  It can prove difficult to relinquish that control.    A mindful leader turns listening into a de-stresser by opening the mind to possibilities.  The possibility that the person talking could make your life easier with their solutions.  Don't give a reason for talented people to quit you or your organization.  Be a better listener.

1. Close your eyes
2. Breathe
3. Empty your mind
4. As thoughts come in, acknowledge and whisk them away
5. Focus on your breathing
6. Think about the affirmation:

I will offer the gift of consideration and better listening.

Defend Against Complaining

Do not listen to those who weep and complain, for their disease is contagious. ~Og Mandino

The sure fire way to ruin a good mood is to listen to someone who is in a bad mood.  It can take away your energy.  It can put negativity into the fore front of your brain.  The place where you need to think and innovate. As leaders, you can't avoid having to listen to complaints.  They are a necessity for improvement.  However, if you get involved emotionally then you can become trapped.  Take the time to inoculate by preparing yourself mentaly.  Surely empathise and then understand that when others grumble you are to coach them into flipping their complaints into a solution.  This will help defend you from complainers putting you in that emotional trap.

1. Close your eyes
2. Breathe
3. Empty your mind
4. As thoughts come in, acknowledge and whisk them away
5. Focus on your breathing
6. Think about the affirmation:

"I will be emotional resilient to complaining

by coaching to solutions."