Stay Calm in Fury

Whenever anyone has offended me, I try to raise my soul so high that the offense cannot reach it. ~René Descartes~

There are times when people will say the wrong thing.  They may or may not mean what they say.  People are poor communicators and they will make assumptions about things.  They think they know what you are thinking and will decide what you are doing without asking questions to get clarity.  Leaders will stay calm when when there is fury around them.  As a leader, don't get pulled into the drama.  Let others get worked up. You can't think clearly when you are crazed with anger. You should stay calm and focused on the goal.  As a matter of fact, the more others get out of control, you should get in more control.  As others shout, you should whisper.  When others try to get down and dirty, you should fly so that you can see the whole picture with a clear head.  When you have a clear head you are a better leader.

1. Close your eyes
2. Breathe
3. Empty your mind
4. As thoughts come in, acknowledge and whisk them away
5. Focus on your breathing
6. Think about the affirmation:

"I will stay focused and out of the drama that can derail me and my journey."

Listen With a Kind Heart

To be kind is sometimes more important than to be right. Many times, what people need is not a brilliant mind that speaks but, a special heart that listens. ~ Unknown

If you want to be a leader just to show others how smart you are then you are not a leader but a small person who needs to build confidence.  I always teach in my leadership, conflict and customer service courses that a sure fire way too get others to believe you in you, is to let go of being right all the time.  Becoming a leader is all about relationship building.  Relationship building is not about showing how smart you are or how you might be the best.  It's about how can you make the other person feel like the best.   In conflict, pick your battles.  It isn't necessary to always win but it is necessary to make the other person feel important and special. 

1. Close your eyes
2. Breathe
3. Empty your mind
4. As thoughts come in, acknowledge and whisk them away
5. Focus on your breathing
6. Think about the affirmation:

"I will set aside my need to be right and show true leadership by listening with a kind heart."