The sure fire way to ruin a good mood is to listen to someone who is in a bad mood. It can take away your energy. It can put negativity into the fore front of your brain. The place where you need to think and innovate. As leaders, you can't avoid having to listen to complaints. They are a necessity for improvement. However, if you get involved emotionally then you can become trapped. Take the time to inoculate by preparing yourself mentaly. Surely empathise and then understand that when others grumble you are to coach them into flipping their complaints into a solution. This will help defend you from complainers putting you in that emotional trap.
1. Close your eyes
3. Empty your mind
4. As thoughts come in, acknowledge and whisk them away
5. Focus on your breathing
6. Think about the affirmation: